SHIPPING POLICY
Last updated: May 10, 2025
1. PROCESSING TIMES
All orders are processed within 1 to 3 business days after receiving the order confirmation. Orders are not
shipped or delivered on weekends or holidays.
2. SHIPPING METHODS & ESTIMATED DELIVERY
- Standard Shipping (U.S.): 3-7 business days
- International Shipping: 7-21 business days (may vary by country)
Please note that delays may occur due to external conditions or customs.
3. SHIPPING RATES
Shipping rates are calculated at checkout and depend on the destination and weight of the order.
4. INTERNATIONAL SHIPPING
Lumana offers international shipping. Customers are responsible for any additional duties, taxes, or customs
fees that may apply.
5. ORDER STATUS & TRACKING
Once your order has shipped, you will receive an email with a tracking number. You can follow your order
using the provided link.
6. INCORRECT ADDRESSES
Please ensure your address is entered correctly. We are not responsible for packages sent to incorrect
addresses provided by the customer.
7. CONTACT
For any shipping-related questions, contact us:
- Email: lumana@lumananka.com
- Live Chat on our website
- WhatsApp: https://wa.me/16087469943